FAQ

Hi, how can we help?

If you can’t find what you need here, please email support@wideliteofficial.com (include your order number if applicable). Our team will get back to you as soon as possible.

Online Ordering

Can I modify or cancel my order after placing it?

We begin processing orders soon after they are submitted, so changes or cancellations may not always be possible. If you need assistance, contact support@wideliteofficial.com promptly with your order number.

I placed an order but didn’t get a confirmation email. What should I do?

Please check your spam/junk folder first. If you still can’t find it, email support@wideliteofficial.com and we’ll help confirm your order status.

Do I need an account to place an order?

No—guest checkout is available. Creating an account can help you review order history, save shipping details, and manage tracking more easily.

What payment methods do you accept?

We accept major credit/debit cards and any additional payment methods shown at checkout. Available options may vary by location.

Do you offer discount codes?

We may run promotions from time to time. Please note:

  • Typically, only one discount code can be used per order unless stated otherwise
  • Discount codes generally cannot be applied after an order is placed

Shipping & Delivery

How long does shipping take?

Orders are usually processed within 1–3 business days (excluding weekends and holidays). Delivery time depends on your destination and the shipping method selected at checkout.

How can I track my order?

Once your order ships, you’ll receive a dispatch email with tracking details (if available). Tracking updates may take 24–48 hours to appear.

Do you ship internationally?

Yes, we ship to many countries/regions. If your destination isn’t available at checkout, please contact support@wideliteofficial.com and we’ll do our best to assist.

Will I need to pay duties or customs fees?

International orders may be subject to import duties, taxes, or customs charges required by your local authorities. These fees are not included in your order total and are the customer’s responsibility.

My order seems delayed—what should I do?

Delays can occur due to carrier operations, weather, or customs clearance. If your tracking appears delayed, email us your order number at support@wideliteofficial.com and we’ll help you check.

Tracking says “delivered” but I didn’t receive my package.

Please check nearby safe locations, with neighbors/household members, or your building’s reception/mailroom. If you still can’t locate it, contact the carrier directly. You may also email us and we’ll assist where possible.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery, as long as they are unused, unopened, and in original packaging. For complete terms, please review our Return & Refund Policy.

Can I return opened or used items?

For hygiene and safety reasons, we do not accept returns for opened or used products.

What if my item arrives damaged, defective, or incorrect?

Please contact support@wideliteofficial.com within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll review and assist as quickly as possible.

When will I receive my refund?

After we receive and approve your return, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear (timing depends on your payment provider).

Home Products & Care (Household / Home Goods)

Are your home products safe to use?

Our products are intended for everyday household use when used as directed. Please read the product listing and any included instructions before use. If you have allergies or sensitivities, we recommend checking materials/specifications on the product page before purchasing.

What materials are your products made of?

Materials vary by item (e.g., fabric, plastic, metal, glass, wood, ceramic). Material details and key specifications are listed on each product page. If you need confirmation for a specific product, email the product name or link to support@wideliteofficial.com.

Do products have an odor when first opened?

Some items—especially those made of fabric, foam, rubber, plastic, or sealed packaging—may have a slight “new” smell when opened. This typically fades after airing out in a well-ventilated area for 24–72 hours.

How should I clean and maintain the products?

Care varies by item. General recommendations:

  • Wipe with a soft cloth for routine cleaning
  • Avoid harsh cleaners unless the product page says they’re safe to use
  • Keep away from high heat and direct sunlight when applicable
  • Always follow the care instructions on the packaging or product page

Are colors and sizes exactly the same as shown online?

We aim to display items as accurately as possible. However:

  • Colors may appear slightly different due to lighting and screen settings
  • Minor size differences may occur due to manual measurement

If exact sizing is important, please review the listed dimensions before ordering.

Do you provide assembly instructions?

If assembly is required, instructions are usually included in the package or noted on the product listing. If anything is missing, contact support@wideliteofficial.com and we’ll help.

Account & Support

How do I contact customer support?

Email us at support@wideliteofficial.com.

How long does it take to receive a response?

We usually respond within 1–2 business days, depending on message volume and business hours.

Contact Information

Widelite
Unit A9, 10/F, Block A, Kailey Industrial Centre,
12 Fung Yip Street, Chai Wan, Hong Kong
Email: support@wideliteofficial.com